Motor Claims
Optimising Motor Claims Spend and Vendor Performance
We have worked with suppliers and insurers alike to deliver better motor repair solutions in an often challenging market. Our expertise covers repair networks, glass, parts, paint, salvage and other related services.
Projects we have delivered
On behalf of a major global insurer we have designed the repairer strategy, tendered to the market and implemented a new repair solution.
Using multiple data points and sources with target average repair costs we were able to rationalise a network and make operational improvements with target cost deductions achieved. As importantly, we significantly improved customer service metrics.
For another insurer we created the blueprint model for when their repair claims volumes reached a number whereby purchasing their own strategic bodyshops would be a viable option.
We have renegotiated multiple glass deals over the years. Because of the nature of fixed unit price deals, a change in book can leave the insurer at a considerable disadvantage. Coupled with rising costs and inflation we believe it is often a requirement to review commercial deals more regularly than previously done.
Changing technology has also led to the requirement for multiple supplier panels which we have successfully implemented.
Sometimes it’s not just changing the supplier that is required, but the entire process.
And the supplier.
Working with a motor client we completely redesigned the salvage process Starting with when the agent was deployed, to onsite engineering led categorisation, inside storage, and then the auction process.
Not only was the final product exemplary from a compliance standpoint, but returns back to the client were also improved.
We have also taken third party claims administrators complex set of business lines and renegotiated salvage services at a considerable cost and service benefit.
Negotiating parts and paint on behalf of a large retail insurer.
Using multiple data points from within the business we were able to renegotiate commercial deals to reflect a growing and changing book of business and make it as future proof as we could.
We have provided services to major UK bodyshop repairers, negotiating and consolidating the parts purchasing benefit direct from distributors, dealerships or via Non OE parts providers.
We have also led international parts deals and global paint rebate schemes.
Claims IT in motor was delivered as a programme of works to consolidate outdated technology deals and combat a complex pricing structure that saw overlapping charges at multiple points.
Similarly a consolation of legal firms and introduction of more fixed menu pricing created sizable savings.