Travel
Optimising Travel Insurance Provision and Claims Services
Extensive experience of product, service and supplier evaluations for travel claims. Multi million pound tenders undertaken and implementation of new providers.
Projects we have delivered
On behalf of a major UK bank we undertook a complete market review of the packaged account provider. This covered all aspects of provision, from claims management all the way through to underwriting.
We designed and issued an RFP launching a full blown tender process to ensure that the banks customers received value for money. This covered three seperate business units – the main bank, an international banking product, and a very high networth product. Each had very diferent requirements and desired outcomes, and we had to find one provider that could accommodate all three.
We were able to identify and recommend a new provider and a transformation project launched to move from the incumbent to the new provider.
The premium high net worth bank asked us to run a market review to ensure that the best customer value was being realised for their premium product lines. Cost considerations were to be explored, with a primary focus on as close to zero complaints from customers as possible.
A thorough market review across multiple brand identities was launched in conjunction with multiple highly involved stakeholders. Renegotiation of terms was achieved,with revised processes to predict escalation points so that complaints could be all but eliminated.
In many ways the standard travel product is the easy bit. The upgrades (voluntary) and medical conditions (prescribed) are the hard bit.
Working with third party medical assessment providers we were able to navigate our client through industry applied scoring to ensure that we could provide a continuation of cover even with a change of provider.