Founded by Ian Guest

My journey in the insurance industry began as a graduate trainee loss adjuster, handling a wide array of domestic and commercial claims across East London. This foundational experience provided me with a granular understanding of the claims process from the ground up.

Over time, I transitioned into overseeing claims teams and building repair networks, culminating in a leadership role with responsibility for the claims supply chain at a global insurer. I have extensive experience in claims auditing and TPA (Third Party Administrator) management, including the creation and optimization of TPA models suited to Lloyd’s and the broader London market. My skillset includes negotiating legal services in the London market to deliver optimal value and results across complex, multi-jurisdictional claims. This unique career trajectory has given me a comprehensive, 360-degree perspective on the claims ecosystem—understanding not only claims management but also the intricate network of suppliers, partners, TPAs, and technologies that drive successful outcomes across the London insurance market. My expertise enables me to deliver tailored solutions and strategic value for Lloyd’s syndicates and London market participants operating in an evolving risk environment.

I don’t just understand claims; I understand the intricate network of suppliers, partners, and technologies that drive successful outcomes across multiple classes of business.