Property Claims

commercial and retail

Optimising Property Claims Spend and Vendor Performance

We have unparalleled experience in insurance property supply chain. Our backgrounds cover loss adjusting, building repair networks, contents validation, TPA creation as well as supply chain management and auditing.

From being a loss adjuster out in the field we’ve moved to managing teams and then entire loss adjusting panels. We have extensive data on fee bandings, outcomes and indemnity spend.

We are able to audit panel performance on a case by case basis, covering technical application as well as commercial considerations.
We also have a tried and tested methodology for getting the best performance out of loss adjusting firms.

We have devised and implemented loss adjuster panel arrangements for multiple insurers, negotiating rates and working practices that deliver value for each party.

For one of the largest UK insurers we devised and delivered a brand new repair network and deployment strategy. The key focus points were an improved customer experience, controlled costs and way lower elapsed times. As is often the case, the implementation of better ways of working involves internal operational changes not just external supplier changes.

Having previously run repair networks on behalf of insurer clients this has given us a real hands-on knowledge of how to build a repair strategy for insurers.
We have in depth experience of the eco system of building repairs, covering drying, surveying, restoration, asbestos and restoration.

A large insurer had issues with their current provider who was simply not delivering against the agreed contract. To make things more challenging, the back up supply partner took the strategic decision to step back from the sector.

Starting from a blank piece of paper, we undertook a full market review of providers, not just within insurance, but other industries, and secured a new supplier who delered against their promises.

Working with a more niche insurer we ran a full assessment of contents providers. Opportunities identified included running a pilot on flooring claims which soon became very successful as a business as usual arrangement.

Having previously worked for contents providers we are uniquely placed to provide insight and strategy for insurers when it comes to contents spend.

We have created and delivered strategies for multiple clients for their contents spend. Primarily we focus on validation, repair and then replacement solutions in order to manage indemnity spend.

In addition to the main commodities, a complete property supply chain requires a lot more additional services. We have led strategies and tenders for all of them.

Suppliers will typically cover the following;
Glazing services, alternative accommodation, drainage solutions, asbestos testing and removal, garden items, DIY kit, weather validation and prediction services, fraud detection and forensics.