Travel Claims

Extensive experience of product, service and supplier evaluations for travel claims. Multi million pound tenders undertaken and implementation of new providers.

PACKAGED ACCOUNTS

Strategy and procurement

On behalf of a major UK bank we undertook a complete market review of the packaged account provider.

We designed a and issued an RFP and launched a full blown tender process to ensure that the banks customers received value for money. We were able to identify and recommend a new provider and a transformation project launched to move from the incumbent to the new provider.

HIGH NETWORTH PRODUCTS

Sourcing and re-negotiation

The premium high net worth bank asked us to run a market review to ensure that the best customer value was being realised for their premium product lines.

A through market review across multiple brand identities was launched in conjunction with multiple highly involved stakeholders.

Renegotiation of terms and conditions were concluded with all parties very satisfied.

UPGRADES AND MEDICAL

Evaluation and implementation

In many ways the standard travel product is the easy bit. The upgrades (voluntary) and medical conditions (prescribed) are the hard bit.

Working with third party medical assessment providers we were able to navigate our client through industry applied scoring to ensure that we could provide a continuation of cover even with a change of provider.

Where our specialism lays

Who we have helped

Technology and Travel Procurement

Navigated complex technology renewals involving numerous suppliers supporting both the Swiss and UK banking divisions across multiple brands and platforms, ensuring operational continuity.
Managed the Travel Insurance RFP for both the main bank packaged accounts and Coutts brands, ensuring uninterrupted service during a challenging market. Achieved significant savings over a 5-year period.

"Big 4" UK bank Nat West

Creation of a Property TPA

Led the design and project management efforts for a joint venture with two separate suppliers and the carrier.
This enabled the launch of a direct digital claims proposition into a new market.
Worked cross-functionally with Legal, underwriters, claims, and branding departments to create and deliver the new product.
We launched on a brand new claims platform with no legacy issues.

Leading UK Insurer Hastings Direct

Property Repairs and Services

Delivered significant cost efficiencies by establishing and implementing a strategic claims supply chain through networks, direct contractors, and independent surveyors, generating significant annual savings.
Successfully led home emergency proposition renegotiations, securing favourable terms with no cost increase.
Developed a clear future strategy for investigation services, with projected savings into the millions.

Top 3 UK insurer Direct Line Group

Claims and Vendor spend

A full claims spend review across all business lines and claims vendors. Property TPA on-site audits to ensure adherence to best practices.
Legal rate negotiations, resulting in substantial cost savings.
Development outsource strategies, including e-billing platform integration for enhanced efficiency.
Strategic guidance for North American TPA's optimizing performance and outcomes.

Largest Lloyd's Syndicate Canopius

Property and Motor Supply Chain

Delivered cost savings by reviewing and renegotiating commercial loss adjuster agreements, resulting in lower fees and a decrease in overall indemnity spend. Secured similar results on contents.
Secured advantageous terms in the renewal of car glass contracts.
Re-negotiated the paint contracts which generated a significant revenue stream increase.
Negotiated beneficial life aggregator and corporate partner agreements.

Now part of Allianz LV=

Technology and Travel Procurement

Navigated complex technology renewals involving numerous suppliers supporting both the Swiss and UK banking divisions across multiple brands and platforms, ensuring operational continuity.
Managed the Travel Insurance RFP for both the main bank packaged accounts and Coutts brands, ensuring uninterrupted service during a challenging market. Achieved significant savings over a 5-year period.

"Big 4" UK bank Nat West

Creation of a Property TPA

Led the design and project management efforts for a joint venture with two separate suppliers and the carrier.
This enabled the launch of a direct digital claims proposition into a new market.
Worked cross-functionally with Legal, underwriters, claims, and branding departments to create and deliver the new product.
We launched on a brand new claims platform with no legacy issues.

Leading UK Insurer Hastings Direct

Property Repairs and Services

Delivered significant cost efficiencies by establishing and implementing a strategic claims supply chain through networks, direct contractors, and independent surveyors, generating significant annual savings.
Successfully led home emergency proposition renegotiations, securing favourable terms with no cost increase.
Developed a clear future strategy for investigation services, with projected savings into the millions.

Top 3 UK insurer Direct Line Group

Claims and Vendor spend

A full claims spend review across all business lines and claims vendors. Property TPA on-site audits to ensure adherence to best practices.
Legal rate negotiations, resulting in substantial cost savings.
Development outsource strategies, including e-billing platform integration for enhanced efficiency.
Strategic guidance for North American TPA's optimizing performance and outcomes.

Largest Lloyd's Syndicate Canopius

Property and Motor Supply Chain

Delivered cost savings by reviewing and renegotiating commercial loss adjuster agreements, resulting in lower fees and a decrease in overall indemnity spend. Secured similar results on contents.
Secured advantageous terms in the renewal of car glass contracts.
Re-negotiated the paint contracts which generated a significant revenue stream increase.
Negotiated beneficial life aggregator and corporate partner agreements.

Now part of Allianz LV=

Technology and Travel Procurement

Navigated complex technology renewals involving numerous suppliers supporting both the Swiss and UK banking divisions across multiple brands and platforms, ensuring operational continuity.
Managed the Travel Insurance RFP for both the main bank packaged accounts and Coutts brands, ensuring uninterrupted service during a challenging market. Achieved significant savings over a 5-year period.

"Big 4" UK bank Nat West

80

Savings (GBP)

80

Completed Tenders

80

Different Categories

80

New Client wins

80

Strategic Projects Implemented

80

Annual cups of coffee

Travel Claims

Extensive experience of product, service and supplier evaluations for travel claims. Multi million pound tenders undertaken and implementation of new providers.

PACKAGED ACCOUNTS

Strategy and procurement

HIGH NETWORTH PRODUCTS

Sourcing and re-negotiation

UPGRADES AND MEDICAL

Evaluation and implementation

Who we have helped

80

80

80

80

80

80

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