You have got most of the basics. We ensure you have ALL the basics.
Measure whats missing.
Once we know what is needed, we provide a series of bespoke templates of what should be in place. This then provides the framework for a well functioning procurement and supply chain function.
This will cover the core areas of;
- Compliance – contracts, due diligence, reporting and any regulatory requirements
- Performance management – adherence to service levels and claims service delivery (including claims outcomes)
- Category plans – what does the business require for each spend, what are the market conditions and what is our sourcing approach
We then provide a roadmap of activity with indicative timelines for delivery and a benefits case.
Whilst we may be supply chain and procurement focussed, we are insurance claims professionals at heart. We fully understand that claims indemnity and performance is key.
Commercial Performance
We have a great deal of experience when it comes to measuring the commercial performance of your claims supply chain.
Category by category we are able to compare and contrast so that you are aware of who is performing well and who is not. This then informs your review meetings and dictates the best use of sourcing activity.
By using performance data correctly it identifies your savings levers and sets in motion a programme of activity and expected savings outcomes.
There is a temptation in procurement to try and change everything. From experience not everything requires this and good performance needs to be recognized.
