Category Creation

Extensive experience of product, service and supplier evaluations for travel claims. Multi million pound tenders undertaken and implementation of new providers.

PACKAGED ACCOUNTS

Strategy and procurement

On behalf of a major UK bank we undertook a complete market review of the packaged account provider.

We designed a and issued an RFP and launched a full blown tender process to ensure that the banks customers received value for money. We were able to identify and recommend a new provider and a transformation project launched to move from the incumbent to the new provider.

HIGH NETWORTH PRODUCTS

Sourcing and re-negotiation

The premium high net worth bank asked us to run a market review to ensure that the best customer value was being realised for their premium product lines.

A through market review across multiple brand identities was launched in conjunction with multiple highly involved stakeholders.

Renegotiation of terms and conditions were concluded with all parties very satisfied.

UPGRADES AND MEDICAL

Evaluation and implementation

In many ways the standard travel product is the easy bit. The upgrades (voluntary) and medical conditions (prescribed) are the hard bit.

Working with third party medical assessment providers we were able to navigate our client through industry applied scoring to ensure that we could provide a continuation of cover even with a change of provider.

With backgrounds covering loss adjusting, building repair networks, supply chain management and auditing, we have unparalleled experience in insurance property supply chains.

LOSS ADJUSTERS

Sourcing and management

From being a loss adjuster out in the field we’ve moved to managing teams and then entire loss adjusting panels. We have extensive data on fee bandings, outcomes and indemnity spend.

We are able to audit panel performance on a case by case basis, covering technical application as well as commercial considerations.

We also have a tried and tested methodology for getting the best performance out of loss adjusting firms.

BUILDING REPAIRS

Strategy and deployment

Having previously run repair networks on behalf of insurer clients this has given us a real hands-on knowledge of how to build a repair strategy for insurers.

We have in depth experience of the eco system of building repairs, covering drying, surveying, restoration, asbestos and restoration. We have set insurer strategies and deployed best of breed solutions.

HOME EMERGENCY

Sourcing and procurement

Either as a stand alone product, a bolt on to a main domestic policy or as a value added cover to the main terms, we have expensive experience in undertaken market reviews of home emergency propositions.

We have previously run multiple audits on performance and then strategic reviews of insurers home emergency propositions.

CONTENTS

Design and implementation

Having previously worked for contents providers we are uniquely placed to provide insight and strategy for insurers when it comes to contents spend.

We have created and delivered strategies for multiple clients for their contents spend. Primarily we focus on validation, repair and then replacement solutions in order to manage indemnity spend.

Main contents items are flooring, jewellery electrical goods and bikes.

ALL OTHER SERVICES

Supply chain management

In addition to the main commodities, a complete property supply chain requires a lot more additional services. We have led strategies and tenders for all of them.

Suppliers will typically cover the following;

Glazing services, alternative accommodation, drainage solutions, asbestos testing and removal, garden items, DIY kit, weather validation and prediction services, fraud detection and forensics.