How to analyse your claims legal spend.
We have undertaken extensive reviews and rate negotiations for legal services across all lines of business. It is a minefield for…
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Which? Insurance super complaint – a wider view
Ian Guest Director @ Ether Introductions Limited October 15, 2025 The Which? super complaint issued to the FCA is a comprehensive…
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The Innovation Lag
The Tin Can Problem: Innovation Lag in Financial Services The Tin Can Problem Why the 48-year gap between the tin can…
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Dark arts of pricing
Demand and Supply Demand and supply has always influenced the price of a product or a service. Summer holidays as soon…
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How do I master my claims supply spend?
Managing claims supply spend effectively is crucial. But before you can optimize, you need to create a clear picture of your…
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Remaining calm in a surge – claims supply chain
We have nothing but sympathy for insurance companies when the surge hits. As premiums continue to rise with costs, everything possible…
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Banking approach to technology suppliers
Having spent years working with insurers, the world of banking did not seem like it would be much different. After all,…
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Good supply chain management
We have been fortunate to have worked with many different insurers, financial services companies and suppliers over the years. This has…
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Fixed Cost Deals, not always a good idea
One of our clients had a professional services contract in place with a clear billing instruction; dependant on the price band…
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How do I review my legal panel?
Reviewing your legal panel, especially if it has grown organically over a period of years, can be a daunting task. Here…
