Everything is in place and you are a well oiled department. What more can you achieve?
Linking it all together
Category plans are commodity driven. Negotiations are commodity driven. Management Information, audits and interim reviews are all commodity driven.
As a procurement and supply chain function it makes complete sense to adopt a silo approach.
However, within a claims function the primary consideration must be the customer and this requires a claims “eco-system”.
Using technology as an enabler we have created multiple claims eco systems in the past where each function is complimentary to the next. But it is more than just systems and processes. We create a culture of joint supplier sessions and data sharing to achieve true collaboration.
We create a collaborative culture of shared supplier journeys. Devising customer centric supplier deployment , coupled with technology and data we can create a supplier eco-system for you.
Competition
Key Performance Indicators (KPI’s), Service Level Agreements (SLAs) and service credits attached to their failure will go some way to providing an incentive for your suppliers to focus on performance. Some way.
To truly get the best out of your claims supply chain we believe that competition and rewards get the very best performance.
Static panels will inevitably deliver a static performance. Rewarding good delivery with more volume, better rates, more authority and quicker payment terms will get a competitive edge within your supply chain.
We have devised competitive modelling on a large number of claims categories to significant benefit both from a financial and service perspective.
