Category Business Development

We start with the basics. You cannot control your supplier spend if you don’t know what it is.

Follow the money.

Starting with your own financial records and known payees, we start to build up a picture of the likely spend.

We then cross referenced this against the suppliers own financial records. In this way, a true picture of the claims supplier spend is built up.

Working with your teams, we issue Raw data requests covering not just financials but key performance data and sub-spend detail. By way of an example, this might include the office location where the work was undertaken and the partner who actually did the work.

We then are able to build up a profile of what you are spending with what firms.

A lot of time and effort can be spent here trying to get the numbers to match 100%. Our best advice is to get to a matching rate of above 80% and stop.

Build a picture of your spend.

Once we have received the financial data covering spend we are able to build a picture of what you are spending and where.

We then discuss rates and negotiate client-specific rates rather than using the “walk-in” rates that suppliers typically apply without a formal agreement.

Other activity covered;

  • SLA’s established and agreed
  • MI requirements and frequency of reporting established
  • Draft contracts or terms of reference put in place

Our aim is to get you on the correct rates with management controls in place to ensure that the suppliers are adhering to best practice.

Our aim is to get the biggest bang for your buck – make savings and add a level of supplier management and compliance.

Insurance claims specialists based in London

I started life as a graduate trainee loss adjuster dealing with domestic and commercial claims in east London. Having progressed to managing teams and then running building repair networks I then joined a global insurer where I then ran the claims supply chain. What this means is that I understand claims and the eco system of a claims supply chain across multiple classes of business.

Founded by Ian Guest

  • Procurement and supply chain consultant for two of the largest UK insurers
  • NED for a leading UK motor repair network
  • Business development with a commercial and marine cargo salvage provider
  • Adviser to a direct to insurer building repairer
  • Project manager for a joint venture in property TPA space
  • Consultant to the largest UK bank for travel insurance proposition and technology renewals
  • Procurement consultant looking at all claims spend for one of the largest London syndicates
  • Head of research and innovation for a building repair network
  • Chief Operating Officer for specialised building firm
  • Claims supply manager for a global insurer