Expert Insurance Claims & Supply Chain Consultancy
Leveraging decades of experience from working for global general insurers and Lloyds of London syndicates. Based in London, serving the UK insurance market. Get in Touch
Founded by Ian Guest
My journey in the insurance industry began as a graduate trainee loss adjuster, handling a wide array of domestic and commercial claims across East London. This foundational experience provided me with a granular understanding of the claims process from the ground up.
Over time, I transitioned into overseeing claims teams and building repair networks, culminating in a leadership role with responsibility for the claims supply chain at a global insurer. I have extensive experience in claims auditing and TPA (Third Party Administrator) management, including the creation and optimization of TPA models suited to Lloyd’s and the broader London market. My skillset includes negotiating legal services in the London market to deliver optimal value and results across complex, multi-jurisdictional claims. This unique career trajectory has given me a comprehensive, 360-degree perspective on the claims ecosystem—understanding not only claims management but also the intricate network of suppliers, partners, TPAs, and technologies that drive successful outcomes across the London insurance market. My expertise enables me to deliver tailored solutions and strategic value for Lloyd’s syndicates and London market participants operating in an evolving risk environment.
I don’t just understand claims; I understand the intricate network of suppliers, partners, and technologies that drive successful outcomes across multiple classes of business.
A Proven Track Record of Excellence
My experience spans the full spectrum of the insurance claims landscape.
Corporate & Strategic Leadership
- Procurement consultant for two of the UK’s largest insurers.
- Non-Executive Director (NED) for a leading UK motor repair network.
- Head of Research and Innovation for a building repair network.
- Chief Operating Officer for a specialised building firm.
- Claims Supply Manager for a global insurer.
Project & Partner Management
- Business development with a commercial & marine cargo salvager.
- Adviser to a direct-to-insurer building repairer.
- Project Manager for a property TPA joint venture.
- Consultant on travel insurance for the largest UK bank.
- Procurement lead for a major London syndicate.
Core Claims Expertise
- Domestic & Commercial Property Claims
- Supply Chain Procurement & Optimisation
- Building Repair Network Management
- Motor Repair Networks
- Travel Insurance Propositions
- Technology Renewals & Integration
- Third-Party Administration (TPA)
Trusted by Industry Leaders
Proud to have consulted for some of the biggest names in the insurance sector.
Ready to Optimise Your Claims Operations?
Let’s discuss how my experience can deliver value to your business. Whether you need strategic advice, project management, or procurement expertise, I’m here to help.
