Ian Guest | Insurance Claims & Supply Chain Consultant | London

Expert Insurance Claims & Supply Chain Consultancy

Leveraging decades of experience from working for global general insurers and Lloyds of London syndicates. Based in London, serving the UK insurance market.
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Founded by Ian Guest

My journey in the insurance industry began as a graduate trainee loss adjuster, handling a wide array of domestic and commercial claims across East London. This foundational experience provided me with a granular understanding of the claims process from the ground up.

Over time, I transitioned into overseeing claims teams and building repair networks, culminating in a leadership role with responsibility for the claims supply chain at a global insurer. I have extensive experience in claims auditing and TPA (Third Party Administrator) management, including the creation and optimization of TPA models suited to Lloyd’s and the broader London market. My skillset includes negotiating legal services in the London market to deliver optimal value and results across complex, multi-jurisdictional claims. This unique career trajectory has given me a comprehensive, 360-degree perspective on the claims ecosystem—understanding not only claims management but also the intricate network of suppliers, partners, TPAs, and technologies that drive successful outcomes across the London insurance market. My expertise enables me to deliver tailored solutions and strategic value for Lloyd’s syndicates and London market participants operating in an evolving risk environment.

I don’t just understand claims; I understand the intricate network of suppliers, partners, and technologies that drive successful outcomes across multiple classes of business.

A Proven Track Record of Excellence

My experience spans the full spectrum of the insurance claims landscape.

Corporate & Strategic Leadership

Procurement consultant for two of the UK’s largest insurers.
Non-Executive Director (NED) for a leading UK motor repair network.
Head of Research and Innovation for a building repair network.
Chief Operating Officer for a specialised building firm.
Claims Supply Manager for a global insurer.

Project & Partner Management

Business development with a commercial & marine cargo salvager.
Adviser to a direct-to-insurer building repairer.
Project Manager for a property TPA joint venture.
Consultant on travel insurance for the largest UK bank.
Procurement lead for a major London syndicate.

Core Claims Expertise

Domestic & Commercial Property Claims
Supply Chain Procurement & Optimisation
Building Repair Network Management
Motor Repair Networks
Travel Insurance Propositions
Technology Renewals & Integration
Third-Party Administration (TPA)

Trusted by Industry Leaders

Proud to have consulted for some of the biggest names in the insurance sector.

Ready to Optimise Your Claims Operations?

Let’s discuss how my experience can deliver value to your business. Whether you need strategic advice, project management, or procurement expertise, I’m here to help.

Ian Guest

ian@etherintroductions.com

+44 (0)7795 275 934

You have got most of the basics. We ensure you have ALL the basics.

Measure whats missing.

Once we know what is needed, we provide a series of bespoke templates of what should be in place. This then provides the framework for a well functioning procurement and supply chain function.

This will cover the core areas of;

Compliance – contracts, due diligence, reporting and any regulatory requirements
Performance management – adherence to service levels and claims service delivery (including claims outcomes)
Category plans – what does the business require for each spend, what are the market conditions and what is our sourcing approach

We then provide a roadmap of activity with indicative timelines for delivery and a benefits case.

Whilst we may be supply chain and procurement focussed, we are insurance claims professionals at heart. We fully understand that claims indemnity and performance is key.

Commercial Performance

We have a great deal of experience when it comes to measuring the commercial performance of your claims supply chain.

Category by category we are able to compare and contrast so that you are aware of who is performing well and who is not. This then informs your review meetings and dictates the best use of sourcing activity.

By using performance data correctly it identifies your savings levers and sets in motion a programme of activity and expected savings outcomes.

There is a temptation in procurement to try and change everything. From experience not everything requires this and good performance needs to be recognized.